Employee experience is the sum of all perceptions employees have throughout their time at an organization. It is shaped by all interactions that involve employees and affect their feelings and productivity.
Interactions that influence the employee experience can happen between different members of the organization (e.g. inside teams, in a manger-employee relationship, when contacting HR), but also between people and systems (e.g. software used) and other environmental factors (e.g. the physical workspace or office).
While there are some events, often called moments that matter, that have a disproportional impact on the employee experience, even seemingly minor interactions add up over time and shape how employees experience working at an organization.